Take The Scotty's Pledge

Job Description

The Charity and Our Vision.  

For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces.  We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035.

Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.  

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.  

Role Mission.

To lead the creation and delivery of Scotty’s new navigating entitlements casework (START) Programme, a single point of contact service designed to support anyone affected by military-connected bereavement. 

This is a hands-on, pioneering role. You’ll help shape the infrastructure, recruit and lead a small squad of caseworkers, and ensure that everyone in the bereaved military community receives compassionate, personalised, and well-coordinated support. 

The key responsibilities of this role are:

Service Design & Delivery 

Working closely with the Head of Service, lead the operational planning and phased rollout of the START Programme  

Develop and refine service model, workflows, triage criteria, and beneficiary journeys 

Own the SPOC offer, ensuring clear onboarding, needs assessments, support plans, and follow-up 

Ensure the service is trauma-informed, inclusive, and responsive to beneficiary feedback 

Manage your own caseload alongside Programme Head responsibilities. 

Team Leadership & Development 

Help recruit and then directly support 1 initial caseworker (with potential to grow team in 2027 depending on demand) 

Provide coaching, oversight, and reflective practice opportunities for squad members 

Create a strong squad culture that reflects The Scotty’s Way and encourages personal growth 

Lead START Programme Daily Huddles 

Collaboration & Partnership 

Build strong referral pathways with external organisations (military & non-military charities, NHS, social care) 

Become the charity’s expert on navigating entitlements for the bereaved community. 

Work collaboratively with other Programme leads to ensure consistency, shared learning & efficient internal referrals 

Support the Head of Service in forming partnerships that enhance START’s offer 

Monitoring & Evaluation 

Track and report on beneficiary engagement, support outcomes, and follow-up actions 

Use insights, working with the Head of Research & Impact, to adapt and improve the service over time 

Ensure CRM records are complete, accurate, and used to inform delivery decisions 

Contribution to Charity-Wide Goals 

Feed into cross-functional projects including Outreach, Fundraising, and Strategy 

Act as a representative of Scotty’s at sector events or external meetings where appropriate 

Support content development by sharing anonymised stories, insights, and themes 

The 30-day goals for this role are:

Built a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction.

Worked closely with the Head of SUPPORT to understand the history of Scotty’s helping families navigate entitlements, including reviewing current and recent cases. 

Began to map the key stakeholders, partners and organisations (including statutory, charitable and others) for casework in the START Programme. 

The 60-day goals for this role are:

Scoped and met with key stakeholders. 

Worked with Head of Service to map the new casework (START) programme and beneficiary journeys.  

Worked with the Head of Service and the Head of Impact to ensure that processes are in place to monitor the outcomes and impact of the new START Programme. 

With the Head of Service, supported the design of a light CRM for initial use in START casework.  

Drafted all other necessary processes and procedures for casework including safeguarding, triage, wait time limits etc.  

Drafted a training plan for new START caseworkers. 

The 90-day goals for this role are:

Launched the new START Programme.  

Built strong partner networks for any needed referrals or information gathering to support casework.  

Created a road map of future Programme releases (e.g. new services within the programme, themes, cohort specific activities etc). 

About You:

Must-Have

Experience in service delivery, casework, or personalised support services 

Ability to lead a new programme from concept to delivery 

Strong team leadership and relationship-building skills 

Excellent organisational and communication skills 

Nice-to-Have 

Familiarity with military family life or bereavement support 

Background in adult mental health, social care or wellbeing services 

Experience in service co-design with users or lived experience groups 

Safeguarding knowledge or training 

Additional Information

·       The role may require occasional evening or weekend work

·       Enhanced DBS check required

·       Travel will be required to events and team training days

The Scotty’s Way

At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:  

1.      Families Come First

2.      Everyone a Supporter, Every Supporter a VIP

3.      Love What You Do

4.      Remember, Every Day

Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.

To Apply:

Please submit your CV, along with a covering letter detailing your experience and what excites you about this role, to: [email protected]. Please ensure you clearly annotate which role you are applying for in the email title.

Closing date: Friday 16th January. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for an interview.

Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.  

We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.  

We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.

Holiday

We offer unlimited annual leave.

Pension

Auto-enrolment after 3 months' employment.

Flexible Working

We currently work remotely. Linked to autonomy is the ability to manage our own time.  We don't need to ask permission to go to the dentist, or to take an hour out of the day to attend an assembly at School.  Within reason we can also set our own hours - although we do need to be available for agreed regular meetings.

Other Benefits

Birthday Day Off. Work anniversaries rewarded. Autonomy. Flexibility. Death In Service benefit. Employee Assistance Programme. Wellbeing Support.